Delivery, returns and cancellations
Generally where an order contains more than one item, all items will be delivered at the same time once all items are available. All lead time quoted are approximate and dependent on stock and location.
Please ensure there is adequate unrestricted parking and unloading facilities for our vehicles, our drivers are instructed not to park on double yellow lines or in any other restricted areas, in this case the delivery will fail and a charge will be levied for this. We cannot guarantee to place the items in the room of your choice, delivery is guaranteed to the ground floor doorstep only. The delivery driver will risk assess the situation at the time of delivery and will carry items inside of the property only if it is safe for themselves and your property to do so.
All delivery lead times is up to 25 working days only.
You will be contacted by telephone and email to confirm your delivery date, once a delivery date has been agreed you must be present on this date to take delivery. If for any reason you become unavailable to take delivery please contact our customer service department as soon as possible, in any case no later than 48 hours in advance, otherwise we reserve the right to levy a second delivery charge to cover the cost of the failed delivery.
It is your responsibility to ensure the item(s) you have ordered will pass through all access points in your home. Once delivery has been made to your door you will be responsible for them. You must inspect your goods and make a note on the delivery document if there are any shortages or damages. If you have not received all of your order or an item is damaged and have noted this on the delivery document it is then your responsibility to inform us within 7 days for shortages or 48 hours for damages, from delivery.
We will not accept responsibility for goods reported as missing or damaged if the delivery document has been signed by yourself and no note has been made. A replacement item would normally take as long to deliver as a new order. If you are reporting goods as delivered damaged, digital images of the damage will be required. We are unable to process any damage claims without images.
You may cancel your order at any time between the placement of the order and 7 days from the day after delivery. We offer a money back guarantee up to 7 days from receive the item. To receive a full refund you must return the goods with original packaging in as new and unused condition. We can also arrange for a collection service, the charge for collection is available on request. Should you wish to return your goods for any reason, you must contact our customer service department in writing within 7 days of delivery. Any money which you have paid will be refunded within 30 days. A full refund of the cost of the goods is wholly conditional upon the above conditions being met and will only be authorised after a full inspection of the goods by ourselves. Any items returned that do not conform to these conditions will be subject to a surcharge or will be returned to you at your expense. Mattresses that have been opened cannot be returned.
We will endeavour to meet any date agreed for delivery, however we will not accept liability for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods.